Last updated: 2 December 2025
At MSM Automotive / Mechanics2u, we take pride in delivering high-quality workmanship and honest, professional automotive service. As a member of the Motor Trade Association (MTA) of New Zealand, our customers benefit from the added confidence and protection of the MTA Workmanship Guarantee.
Every vehicle serviced or repaired by MSM Automotive / Mechanics2u is handled by qualified, experienced technicians using appropriate tools, parts, and procedures. We are committed to carrying out all work with reasonable care and skill, in line with industry standards and manufacturer recommendations where applicable.
We stand behind the quality of our work and aim to ensure that every customer feels confident, informed, and satisfied when choosing us for their automotive needs.
Because MSM Automotive / Mechanics2u is an MTA member, our customers are covered by the MTA Workmanship Guarantee. This guarantee is designed to give consumers peace of mind that work carried out by an MTA member meets acceptable trade standards.
If a dispute arises regarding the standard of workmanship, and it cannot be resolved directly between you and us, the MTA provides an independent process to help resolve the issue fairly and professionally.
The MTA Workmanship Guarantee generally covers issues relating to the quality of workmanship on repairs or servicing performed by an MTA member. This includes situations where work may not have been carried out with reasonable care and skill, as expected of a competent automotive professional.
The guarantee applies to labour and workmanship. Parts may be covered separately by manufacturer or supplier warranties, which we will explain to you where relevant.
The MTA Workmanship Guarantee does not apply to:
If you believe there is an issue with the workmanship of a service or repair we have carried out, we encourage you to contact us as soon as possible. Most concerns can be resolved quickly and amicably by allowing us the opportunity to inspect the vehicle and address the issue.
If we are unable to resolve the matter to your satisfaction, you may contact the MTA to request assistance under the MTA Workmanship Guarantee process. The MTA may review the work and help determine an appropriate outcome.
In addition to the MTA Workmanship Guarantee, our services are covered by the Consumer Guarantees Act 1993. This means our services must be carried out with reasonable care and skill, be fit for purpose, and completed within a reasonable time.
Nothing on this page is intended to exclude, restrict, or limit any rights or remedies you may have under New Zealand consumer protection laws.
Choosing an MTA member means choosing a business that has agreed to meet professional standards, follow a code of ethics, and provide access to dispute resolution through the MTA. This offers customers added confidence, transparency, and protection when having their vehicle serviced or repaired.
If you have any questions about our workmanship guarantee, the MTA Workmanship Guarantee, or your rights as a customer, please contact us:
You can also find more information about the MTA and its guarantees by contacting the Motor Trade Association of New Zealand directly.