Privacy Policy

Last updated: 2 December 2025

This Privacy Policy explains how MSM Automotive / Mechanics2u (“we”, “our”, “us”) collects, uses, stores, and discloses personal information when you use our website, contact us, or book our services. We comply with the Privacy Act 2020 (New Zealand).

1. What information we collect

We may collect personal information including:

  • Contact details: name, phone number, email address, physical address.
  • Booking and service details: appointment details, service requests, notes you provide.
  • Vehicle information: make, model, year, registration plate, VIN (if required), mileage/odometer, and vehicle condition notes.
  • Payment-related information: payment status, transaction references, invoices/receipts. (We do not store full card details if payments are processed by a third-party provider.)
  • Website and device information: IP address, browser type, device identifiers, pages visited, and other usage data (for security and analytics).
  • Communications: emails, messages, and phone call notes relating to enquiries or bookings.

2. How we collect information

We collect information when you:

  • fill out forms on our website (including booking/enquiry forms);
  • contact us by phone, email, text, or social media;
  • book or receive services from us;
  • use our website (including via cookies and similar technologies).

3. Why we collect and use your information

We use your personal information to:

  • provide quotes, book appointments, and deliver automotive services;
  • communicate with you about bookings, changes, and service updates;
  • issue invoices, receipts, and process payments;
  • order parts and coordinate suppliers where needed;
  • maintain business records, warranty/job history, and compliance documentation;
  • improve our website, customer experience, and service quality;
  • protect against fraud, security threats, and misuse of our systems;
  • meet legal and regulatory obligations.

4. Legal basis and your choices

Where required, we collect and use personal information with your consent or where it is necessary to provide services you request, comply with legal obligations, or for legitimate business purposes.

You may choose not to provide certain information, but this may limit our ability to provide quotes, bookings, or services.

5. How we share your information

We may share your personal information with trusted third parties only when necessary, including:

  • Payment providers to process payments.
  • Parts suppliers and service partners to source parts or complete work you request.
  • IT and hosting providers who support our website, email, storage, and business systems.
  • Professional advisers such as accountants, legal advisers, or insurers.
  • Authorities where required or authorised by law (e.g., to respond to lawful requests).

We do not sell your personal information.

6. Overseas storage and disclosures

Some of our service providers (such as website hosting, email, analytics, or cloud software) may store or process information on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in a manner consistent with New Zealand privacy requirements.

7. Cookies and analytics

Our website may use cookies and similar technologies to operate properly, enhance your experience, and understand website traffic. Cookies may collect information such as your IP address, device type, and browsing activity.

You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

8. How we keep your information safe

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification, or disclosure. These steps may include access controls, secure storage, staff confidentiality measures, and reputable service providers.

No method of transmission or storage is completely secure. If we become aware of a privacy breach that poses a serious risk of harm, we will respond in line with New Zealand’s privacy requirements, including notifying affected individuals and the Office of the Privacy Commissioner when required.

9. How long we keep your information

We keep personal information only for as long as needed to provide services, maintain business and warranty records, meet legal obligations, and resolve disputes. When no longer required, we will take reasonable steps to securely delete or de-identify it.

10. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or incomplete. If we decline a request, we will explain why (where permitted by law).

11. Marketing communications

We may contact you with service-related messages (such as booking confirmations and reminders). If we send marketing messages (for example, promotions), you can opt out at any time by using the unsubscribe option (if provided) or by contacting us.

12. Third-party websites

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date.

14. Contact us

If you have questions, requests, or complaints about this Privacy Policy or how we handle your personal information, contact us:

  • Business: MSM Automotive / Mechanics2u
  • Email: service@msmauto.co.nz
  • Phone: 09 579 0828

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).