Terms of use

Last updated: 2 December 2025

Welcome to MSM Automotive / Mechanics2u (“we”, “our”, “us”). By accessing or using our website, services, or booking systems, you agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our website or services.

1. Use of Website

You agree to use this website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website. You must not misuse this website by knowingly introducing viruses, malicious code, or attempting to gain unauthorised access to the site or its systems.

2. Services Provided

MSM Automotive / Mechanics2u provides automotive repair, maintenance, inspection, and related services. Information provided on this website is for general informational purposes only and does not constitute mechanical advice specific to your vehicle unless confirmed in writing or during a booked service.

All services are subject to availability and may vary depending on vehicle condition, location, and parts availability.

3. Quotes, Pricing, and Payments

  • Quotes are estimates: Any quotes provided (online, by phone, or in person) are estimates only unless stated otherwise.
  • Final pricing: Final pricing may change if additional issues are discovered during inspection or repair. You will be informed before any additional work is carried out.
  • Payment: Payments must be made in full upon completion of services unless otherwise agreed.
  • Non-payment: Failure to pay may result in recovery actions and associated costs as permitted by law.

4. Bookings and Cancellations

  • Bookings made through the website, phone, or other channels are subject to confirmation.
  • We request reasonable notice for cancellations or rescheduling.
  • Late cancellations or no-shows may incur a cancellation fee.

5. Vehicle Condition and Liability

You confirm that all information provided about your vehicle is accurate to the best of your knowledge. We are not responsible for delays or faults caused by pre-existing conditions, faulty parts, or inaccurate information provided by the customer.

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from the use of our services or website.

6. Consumer Guarantees

Our services come with consumer guarantees that cannot be excluded under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Nothing in these Terms of Use is intended to exclude, restrict, or modify any rights or remedies available to consumers under New Zealand law.

7. Intellectual Property

All content on this website, including text, logos, images, and branding, is the property of MSM Automotive / Mechanics2u unless otherwise stated. You may not reproduce, distribute, or use any content without prior written permission.

8. Third-Party Links

Our website may contain links to third-party websites for convenience. We do not control or endorse these websites and are not responsible for their content, policies, or practices.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Use at any time. Continued use of the website or our services after changes are made constitutes acceptance of the updated terms.

11. Governing Law

These Terms of Use are governed by the laws of New Zealand. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

12. Contact Us

If you have any questions about these Terms of Use, please contact us:

  • Business: MSM Automotive / Mechanics2u
  • Email: service@msmauto.co.nz
  • Phone: 09 579 0828